Refund policy

High Quality Store provides buyer protection allowing refund and return requests within 14 days of delivery confirmation to return an item or up to 60 days from the shipping date if an item is lost in transit.

Under Egypt's Consumer Protection Law No. 181 of 2018, consumers' rights

Key Rules for Defective Product Returns
30-Day Defect Window: If a product turns out to be faulty, has a manufacturing defect, or does not match the agreed specifications, you can request a return, replacement, or refund within 30 days of receiving it. 
Standard Change-of-Mind Returns: If there is no defect, the general return period is 14 days without needing to state a reason (provided the item is in its original, unused condition with the receipt). For standard items or non-free return items, returning an item because you changed your mind typically requires you to pay the return shipping costs.
Durable Goods & Warranties: Suppliers of durable goods must provide a minimum 2-year warranty against manufacturing defects, which covers inspection, repairs, and spare parts. 
Repeated Defects: If a manufacturing defect occurs or is repaired more than twice within the first year, the supplier is legally required to replace the product at no extra cost. 
Shipping & Costs: For verified manufacturing defects, the supplier is generally responsible for return and shipping costs

Non-Returnable Items: Certain goods—such as intimate apparel, customized items, batteries, or perishable food—are usually excluded from returns.

Undelivered Orders: If an item with a standard shipping label does not arrive within the delivery window (such as 60 days), you can request a full refund without needing to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a video to show the condition of the item. 

To start a return, you can contact us at customersupport@highqualitystore.org. Please note that returns will need to be sent to the following address: High Quality Store, 14 Zeitoun Street, Zeitoun, Cairo, Egypt, postal code 11724

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customersupport@highqualitystore.org.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@highqualitystore.org.

CONTACT INFORMATION
Questions about the Return and Refund policy should be sent to us at customersupport@highqualitystore.org. 
Our contact information is listed below: 

High Quality Store 

High Quality Store business is registered in EGYPT

customersupport@highqualitystore.org

High Quality Store,14 Zeitoun Street, Zeitoun, Cairo, Egypt, postal code 11724

commercial registration number is 248424

Tax number is 768_270_324