Shipping policy

Shipping Policy — High Quality Store
Last updated: October 2026
This Shipping Policy describes how High Quality Store handles order processing, shipping methods, delivery timelines, and costs internationally. 

1. Order Processing Time
Processing window: All orders are processed within 1 to 2 business days (Sunday through Thursday, excluding official Egyptian public holidays and weekends).
Cutoff time: Orders placed after 2:00 PM CLT will begin processing the next business day.
Peak periods: During sales events, collection launches, or major holidays (such as Eid or Black Friday), processing may take up to 3–4 business days. You will receive an email/SMS notification once your package is handed over to our courier partner.
    2. Shipping Rates & Delivery Estimates ( International )
    All prices are listed in United States Dollar ( USD ) and include applicable Egyptian Value Added Tax (VAT). Shipping costs are calculated or displayed clearly at checkout. 
    All products are shipped for free.

    3. Order Tracking
    Once your order is dispatched, you will receive a tracking link via SMS or email from our shipping partner.
    You can track the live status of your shipment using the tracking number provided in your dispatch confirmation. 

    4. Cash on Delivery (COD) & Payment Terms
    We don't offer Cash on Delivery (COD), we offer online payment options (Credit/Debit Card etc )

    5. Damaged, Lost, or Delayed Packages
    Damaged in Transit: If your package arrives visibly damaged or tampered with, please refuse receipt from the courier or report the issue to us within 24 hours with unboxing photos/video at customersupport@highqualitystore.org
    Delays: While we strive to meet our estimated delivery windows, unforeseen traffic, weather, or security checkpoint delays may occasionally impact transit times.

    6. Returns & Exchanges
    In accordance with Egyptian Consumer Protection Law No. 181 of 2018, online/remote purchases carry a 14-day right of withdrawal from the date of receipt, provided the item is unused, in its original sealed packaging, and accompanied by the original invoice.
    Please refer to our complete Return and Refund Policy for more information. 

    7. Contact Us
    If you have any questions regarding your shipment or delivery coverage in your governorate, reach out to our team:
    Email: customersupport@highqualitystore.org
    Business Address: High Quality Store, 14 Zeitoun Street, Zeitoun, Cairo, Egypt, postal code 11724.